CS CLOTHING L.A.
+18184042819
@CSCLOTHINGSLA
CSCLOTHINGLA@GMAIL.COM
TERMS AND CONDITIONS
Our policy lasts 7 days.
If 7 days have gone by since your purchase, unfortunately we can’t offer you a exchange, Yes we accept exchanges, however we currently do not accept returns for refunds. We allow returns for store credit within one week from the date the tracking number states it was delivered. Please note that customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item. Clearance/Sale items are final sale, no exceptions. Bodysuits/Bathing Suit, weight strainers, shoes, accessories, and white items are ALL final sale.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Only regular priced items may be refunded, unfortunately sale items cannot be exchanged.
Can I return an item(s) in store?
Yes of course! Come on down and we’ll process your exchange here.
I’m missing an item or my items arrived damaged or with a defect!
Please email us Csclothingla@gmail.com as soon as possible with images attached. Please email as soon as possible. We will not accept claims if a week has passed from delivery date.
I received my package a while ago, but I just tried on the items and want to exchange or noticed a defect!
We kindly ask that you try on and inspect your items as soon as they are received. We do not accept returns past the 1 week mark or damaged item claims past 1 week from receiving the items. We sincerely apologize for the inconvenience.
QUESTIONS :
Csclothingla@gmail.com
Do you ship worldwide ?
yes
MESSAGE FOR INTERNATIONAL CUSTOMERS:
WE ARE NOT RESPONSIBLE FOR ANY CUSTOM/DUTY TAX FEES CHARGED BY YOUR LOCAL GOVERNMENT. THESE FEES ARE NOT CHARGED BY US BUT YOUR LOCAL POST OFFICE AND LOCAL GOVERNMENT INSTEAD. PLEASE CHECK IN WITH YOUR LOCAL POST OFFICE TO VIEW THEIR FEE CHART. NO REFUNDS WILL BE PROVIDED FOR THESE FEES BECAUSE THEY ARE NOT APPLIED ON OUR BEHALF NOR ARE THE FEES PAID TRANSFERRED TO OUR ACCOUNTS.
How long will it take to receive my order?
Domestic orders are processed within 1-5 business days (Monday thru Saturday). We are closed on Sundays and holidays. International orders are processed between 1-5 business days. Ship time for U.S. orders is 3-5 business days depending on your location and the efficiency of your local post office. International ship time is between 1-4 weeks depending on your location and efficiency of your local post office.
My package has been lost/stolen . What should I do?
Please make sure to submit the correct address. We are not responsible for packages that are lost/stolen. Once your package leaves our premises we are not responsible for them as USPS or UPS is a shipping service that you agree to allow us to send for you. Once we send the liability is between you and USPS or UPS; however, we will do our best to help you find your package since each order comes with a tracking number. In the case where the tracking says delivered but you haven't received your package, you can visit your local post office or contact USPS or UPS to file a claim.
We will not look into stolen/lost packages claims if they are not reported within 10 days of the tracking number stating the package has been delivered.
Can I order online and pick up in store ?
Yes of course. Please write a quick note in your order notes letting us know you will be picking up in store. All shipping costs will be refunded once package is picked up. You must email from the same email that was used to placed order that you picked up in store before we hand you package/refund shipping.
Online Customer Service
*1 818-4042819
Monday-Friday
10 am - 7:00
Saturday
11am - 4:00 pm
*Sunday Online Customer Service Closed